Additional restrictions may apply.ĪCP Internet Plan (“ACP Plan”): ACP Plan is available to new Quantum Fiber internet customers who are ACP-qualifying households, apply their ACP discount to the ACP Plan, and maintain ACP and ACP Internet Plan eligibility. The ACP discount is not transferable, and only one monthly service discount is permitted per household. Customers must provide documentation of eligibility to enroll, and remain, in the program. A household is eligible for ACP if the household income is at or below 200% of the Federal Poverty Guidelines or if a member of the household participates in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, Lifeline, or certain Tribal Programs. ACP provides a discount of up to $30 per month for eligible households and up to $75 per month for those on qualifying Tribal lands. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection see q.com/legal for more information.Īffordable Connectivity Program (“ACP”): ACP is a FCC benefit program that provides eligible residential customers with discounts on broadband internet service purchased from a participating wireline or wireless providers. Upload/download speeds via a wired connection. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.Ĭustomer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Quantum Fiber may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Quantum Fiber will absorb the first $1,500 of the Construction Charges customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). Installation: Offer includes technician installation at customer’s eligible location. Security features will not work if customer does not plug pods in or plugs devices directly into modem. For existing customers, the number of pods (up to 4 pods max.) for self-installation will be based on the square footage of customer location. For new customers, number of pods provided (up to 4 pods max.) will be determined by technician during technician installation. Wireless Service: 360 WiFi is included in the service. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see q.com/legal). Monthly service rates, leased equipment rates, construction fees, and taxes and fees are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. Service and rate in select locations only. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection see q.com/legal for more information. Download/upload speed via a wired connection. Service and rate in select locations only.Īlthough our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.Ĭustomer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices.
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